Curato Stays Privacy Policy

1. What Is Personal Information

“Personal information” means information that identifies, relates to, describes, or could reasonably be linked to an identifiable person or household.

2. Who Controls Your Information

Curato Stays is responsible for the personal information covered by this Privacy Policy. Certain independent third parties, including payment processors, identity verification providers, insurance providers, and connected calendar or listing platforms, may process information under their own privacy policies.

3. Notice at Collection

At or before we collect personal information, we provide notice of the categories of information we collect and the purposes for which we use it. This section serves as our general Notice at Collection for users where applicable.

We collect personal information to create and administer accounts, operate listings and reservations, process payments, provide support, communicate with users, prevent fraud, maintain security, comply with legal obligations, and improve our Services.

Curato Stays does not sell personal information for money. We do not share mobile phone numbers, SMS opt-in data, or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

4. Personal Information We Collect

We may collect the following categories of personal information when you use Curato Stays:

Contact and Account Information

• Name, email address, mobile phone number, and postal address
• Password and account credentials
• Profile information and communication preferences

Booking and Host Information

• Reservation dates, guest count, booking activity, and check-in or check-out details
• Property, listing, availability, and host-management information
• Business information, licenses, permits, certifications, and insurance information where applicable

Payment Information

• Transaction amounts, billing information, payment method information, transaction dates, payout details, and related records
• Payment card information may be processed directly by third-party payment providers and may not be stored by Curato Stays

Identity and Safety Information

• Government-issued identification, passport, driver's license, tax identification information, and identity verification information where applicable and permitted by law
• Information relevant to fraud prevention, security investigations, claims, disputes, or legal compliance

Communications Information

• Email communications and in-platform messages
• Customer support communications and related records
• SMS messages, SMS delivery information, and consent records
• Call details and related records where applicable

Automatically Collected Information

• IP address and approximate location derived from IP address
• Device, browser, operating system, and application information
• Pages viewed, searches, booking activity, session activity, and usage information
• Cookies and similar technologies

Information From Others

We may receive information from payment processors, identity verification providers, connected calendar or booking services, referral sources, co-travelers, other users, fraud-prevention providers, publicly available sources, and service providers operating on our behalf.

5. How We Use Personal Information

We may use personal information to:

• Provide, operate, maintain, and improve Curato Stays
• Create and manage accounts, listings, reservations, and payouts
• Process reservations, payments, refunds, and related transactions
• Enable communication among guests, hosts, and support personnel
• Provide customer support and resolve disputes or claims
• Send reservation, account, security, and service notifications
• Send transactional SMS messages only where a host has separately opted in
• Verify identity and confirm eligibility where appropriate
• Detect, investigate, and prevent fraud, abuse, and security issues
• Comply with applicable laws and enforce our agreements
• Analyze Service performance and improve user experience

Curato Stays may send marketing or promotional communications by email or other permitted channels where allowed by law. Marketing text messages, if offered in the future, will require separate consent and will not be sent through Curato Stays' transactional host SMS program.

6. SMS and Text Messaging

Curato Stays operates a transactional SMS messaging program for approved hosts who manage properties through Curato Stays.

Who Receives Messages

Transactional SMS messages are intended only for approved Curato Stays hosts who have affirmatively opted in through the designated consent mechanism.

Why Messages Are Sent

Messages may include new booking notifications, reservation updates, changes or cancellations, property-related reservation notifications, and account-related host activity notifications.

The Curato Stays transactional SMS program does not send marketing or promotional text messages.

Consent and Frequency

Providing a phone number alone does not constitute SMS consent. Consent must be affirmatively provided through the designated SMS opt-in mechanism. SMS consent is optional and is not a condition of using Curato Stays.

Message frequency varies based on booking and reservation activity. Hosts with more booking activity may receive more messages. Message and data rates may apply.

Opt Out and Help

Recipients may opt out at any time by replying STOP. Recipients may reply HELP for assistance. Opting out of SMS does not prevent Curato Stays from communicating through other necessary or permitted channels.

7. Mobile Information and SMS Consent

Curato Stays does not sell, rent, share, or otherwise provide mobile phone numbers, mobile information, SMS opt-in data, or SMS consent to third parties or affiliates for their own marketing or promotional purposes.

Mobile phone numbers and SMS consent will not be transferred to third parties or affiliates for their own marketing or promotional purposes.

We may use telecommunications providers, SMS platforms, and other service providers to deliver messages on our behalf. These providers may process mobile information only as necessary to provide messaging services to Curato Stays and may not use SMS consent information for their own marketing or promotional purposes.

8. How We Share Information

We may disclose personal information to:

• Guests, hosts, and other users where necessary to facilitate a reservation, stay, listing, review, dispute, or support request
• Payment processors and payout providers
• Identity verification, safety, security, and fraud providers
• Technology, hosting, analytics, communications, and support providers
• Professional advisers, insurers, and compliance providers
• Government, regulatory, legal, or law-enforcement authorities where required or permitted by law
• Parties involved in a merger, financing, acquisition, bankruptcy, or other corporate transaction

These disclosures do not authorize third parties or affiliates to use Curato Stays SMS opt-in information or mobile phone numbers for their own marketing or promotional purposes.

9. Cookies and Similar Technologies

We use cookies and similar technologies to operate the Services, remember preferences, maintain sessions, measure performance, prevent fraud, and understand how users interact with Curato Stays.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect the availability or functionality of parts of the Services. If we use optional analytics or advertising cookies where consent is required, we will provide the appropriate notice and choices.

10. Public Information

Information you choose to make public through Curato Stays may be visible to other users or the public. This may include listing information, reviews, ratings, profile information, availability, and other content you choose to publish.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have rights to access, correct, delete, restrict, object to, or receive a portable copy of certain personal information. You may also have the right to withdraw consent where processing is based on consent and to manage communication preferences.

To submit a privacy request, email privacy@curatostays.com. Please include your name, the email address associated with your account, your location, and the nature of your request. We may verify your identity before completing a request. Where permitted by law, an authorized agent may submit a request on your behalf, subject to verification of the agent's authority and your identity.

If we deny a request where an appeal right is available under applicable law, we will provide information about how to appeal that decision.

12. California Privacy Notice

This section applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act, applies to Curato Stays.

In the preceding 12 months, we may have collected the categories described in Section 4, including identifiers, contact information, commercial and transaction information, internet or network activity, approximate geolocation information, professional or business information, and information that may be considered sensitive personal information, such as account credentials or government identification where applicable.

We use and disclose these categories for the purposes described in Sections 5 and 8. We do not sell personal information for money. If our use of analytics, advertising, or other technology constitutes a sale or sharing under applicable law, we will provide any required notice and opt-out mechanism.

California residents may submit privacy requests using the contact method in Section 11. We will not discriminate against you for exercising applicable privacy rights.

13. Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including providing the Services, maintaining security, complying with legal, tax, accounting, or reporting obligations, resolving disputes, enforcing agreements, and protecting Curato Stays and its users.

Our retention criteria include:

• Account and profile information: generally for the life of the account and a reasonable period afterward for security, legal, and dispute-resolution purposes
• Booking, payment, and payout records: for the period necessary to administer the transaction and comply with applicable legal, tax, accounting, and reporting obligations
• Support, security, fraud, and dispute records: for as long as reasonably necessary to investigate, resolve, prevent recurrence, and meet legal obligations
• SMS consent and opt-out records: for as long as necessary to demonstrate consent, honor opt-out requests, administer the messaging program, and comply with applicable law
• Cookies and analytics data: for the periods set by the applicable technology provider or until deleted or expired under our applicable settings

14. Security and Security Incidents

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If we determine that a security incident requires notice under applicable law, we will provide notice to affected individuals and relevant authorities as required.

15. International Processing

Curato Stays may process and store personal information in the United States and other countries where Curato Stays, its affiliates, or service providers operate. Privacy laws in those locations may differ from the laws where you live. Where required, we use appropriate safeguards for cross-border transfers of personal information.

16. Children's Privacy

Curato Stays is not directed to children under 13, and users must be at least 18 years old to create an account, list a property, or make a reservation unless we expressly permit otherwise. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact privacy@curatostays.com so we can investigate and take appropriate action.

17. Third-Party Services

Curato Stays may integrate with third-party services, including payment providers, calendar providers, maps, analytics services, identity verification services, messaging providers, and other technology providers. These third parties may process information according to their own privacy policies where applicable.

18. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date and provide additional notice where required by law.

19. Contact Us

Questions regarding this Privacy Policy may be directed to:

Curato Stays
Privacy inquiries: privacy@curatostays.com
General support: support@curatostays.com